Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your confirmation email. You’ll receive a notification once your order has shipped.
International Shipping
We ship via FedEx, DHL, UPS, and SF Express, with delivery typically within 3-10 business days, depending on the destination and customs clearance.
Free Shipping
Enjoy FREE SHIPPING on orders over $109!
Shipping Charges
Shipping charges will be calculated and displayed at checkout. Please note that your order may be subject to import duties and taxes (including VAT) upon arrival in your destination country. These costs will be the responsibility of our customers.
Order Status
Once your order has shipped, you’ll receive an email with a tracking number. Please allow 48 hours for tracking information to become available. If you haven’t received a shipping update within 2 days of your confirmation email, please contact us at contact@upkoofficialshop.com with your name and order number, and we’ll assist you.
Important Notice
  • Ensure your contact information is accurate when placing your order. We are not responsible for misdeliveries due to incorrect information and will not issue refunds or credits in such cases.
  • We are not responsible for lost or stolen packages. If you do not receive your shipment, please contact us by email, and our customer service team will assist you in communicating with the shipping carriers to resolve the issue.
Thank you very much for choosing UPKO. If you have any further questions, please feel free to contact us via email or through our online messaging. Our customer service team will get back to you within 48 hours. Your patience and understanding would be much appreciated.